Guest User

Terms And Conditions

These terms of use are entered into by and between You and Medybag (“”, “we” or “us”). The following terms and conditions, together with the privacy policy found at Privacy Policy and any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of the website [] (“Website”), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user.

Please read these Terms & Conditions, Privacy Policy and the Cancellation / Refund Policy carefully before you start to use the Website. These Terms of Use apply to any visitor to the Website. By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the services available on the Website.

This Website is offered and available to users who are eighteen years old or above. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company or are represented by a parent or guardian and are resident in India. If you do not meet these requirements, you must not access or use the services available on the Website.


Whilst every effort is made to update the product information and other content contained on this website, neither MedyBag nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. MedyBag reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If a product offered by MedyBag itself is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.


The trademarks, names, logos, graphics, page headers, button icons, and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of MedyBag and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of MedyBag. MedyBag trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MedyBag.


All content included on this site, such as text, graphics, logos, images, and software, is the property of MedyBag or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from MedyBag.


The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of MedyBag and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external websites' terms and conditions of use. The inclusion of any external link does not imply endorsement by MedyBag of the linked sites or any association with its operators or owners including the legal heirs of assigns thereof. Please contact us if you would like to link to this website or would like to request a link to your website.


Currently, we provide the services listed on the Website only in India. We make no claims that the Website or any of its content is accessible appropriate outside of India. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside India, you do so on your own initiative and are responsible for compliance with local laws.


MedyBag is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or roved by MedyBag. MedyBag reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

  1. defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  2. publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  3. post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of MedyBag and/or a third party's computer system and/or network;
  4. violate any copyright, trademark, other applicable Indian or international laws or intellectual property rights of MedyBag or any other third party;
  5. submit contents containing marketing or promotional material which is intended to solicit business.

MedyBag makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system. MedyBag expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.


The following terms apply to your use of the MedyBag prescription ordering service. These are additional to and supplement our general website/terms and conditions which also apply.

If you have any questions concerning the service, please contact us.

Prescriptions for persons other than yourself:

If the prescription is of a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so.

Age Restrictions:

We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18 and legally eligible to contract.


We accept Orders from and despatch orders to addresses in selected locations in India.

Binding agreement:

No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. All orders are delivered subject to receipt of valid prescription and availability.

Verification of prescription:

When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right cancel the order and return your prescription to you.

Non-Receipt of Prescription:

If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to fulfil your order.


MedyBag and its affiliates reserves the right at any time after the receipt of your order to accept or decline your order for any reason. MedyBag reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or not supply an item. In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MedyBag shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.


MedyBag shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither MedyBag nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


MedyBag may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction ears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Courts located in Trivandrum in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.


By registering Your phone number and email with us, You consent to be contacted by Us via phone calls and/or SMS notifications or emails, in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions. We will not share your personal information to any third party to initiate any promotional phone calls/SMS/emails.


At, it is our constant endeavour to provide best service to our customers and hence we assure customer the best delivery service. We provide the following delivery options:

  1. Home / Doorstep Delivery: order will be delivered directly to the customer at the address indicated.

We strive to deliver all the orders within this promised time, but in case of any inadvertent delays we will keep the customer informed.


These website terms and conditions constitute the sole record of the agreement between you and MedyBag in relation to your use of the website. Neither you nor MedyBag shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and MedyBag in respect of your use of the website.