At MEBYBAG (“medybag.com” or “We”, which also includes its affiliates), we do our best to ensure that you are satisfied with the services or products that you purchase using the website www.medybag.com (our “Website”)
we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if it fulfils our Refund policy below.
We strongly recommend that all items be checked fully at the time of delivery. If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.
Returns are subject to the following conditions:
We do not accept returns in following scenarios:
We are happy to accept a complete return and issue a full refund for prescription medicines if it fulfils one or more of the following conditions:
If you're order is suitable for a return based on the conditions above, you can raise a request by calling us within fourteen (14) days from the date of delivery. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.
Return and refund requests for orders placed by our third-party affiliates will be addressed by the respective affiliate. Please contact them for any claim that may arise. Medybag will not be liable for refunds for the payments initiated through third party affiliates.
We aim to process your return within 24 hours of receiving the item, however it can take up to 30 days to receive the refund via the original payment method.
Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.
Upon placing the order, if you would like to cancel it, you can do so while the order status is in a created state:In order to cancel the order:
Once the order has been approved by our team self-cancellation will not be available. If request for cancellation is received prior to the order being shipped, it'll be processed immediately, and a complete refund will be made.
Once the order is shipped, cancellations will be treated as a return. The process outlined above in the returns policy will be applicable.